Shopping & Gifting
Editions de Parfums Frédéric Malle France pleased to offer you the following services at fredericmalle.eu:Convenient checkout
All orders are processed under https protocols, and we partner with leading payment providers to offer you a wide choice of convenient payment methods including Mastercard, Visa and American Express debit cards and credit cards and PaypalSafe shipping
Browse related products in our You May Also Like section on each product, or visit the 'Virtual Consultation' page to receive a custom Perfume Consultation by one of our expert Perfume Advisors.The luxury of choice
Select items from our online boutique are available as custom sets or personalization. This service is available exclusively online or at our flagship boutiques.
How do i check on my order?
You can check on the status of your order by logging into your Account or citing your Order Number when you Contact Us
Is gift wrapping available?
Complimentary gift wrapping is available for all orders, to request this please select Gift Wrapping at checkout. Each gift order is wrapped with our monogrammed wrapping paper and tied with a grosgrain ribbon. This service can be limited when stock is not available.
WILL PRICES BE SHOWN ON THE INVOICE OF MY GIFT ORDER?
For your records, order receipts that are emailed upon completion of your order will include pricing regardless so please ensure an appropriate email address is entered.
CAN I ADD A GIFT MESSAGE AFTER PLACING MY ORDER ?
Unfortunately, we are unable to add a gift message to your order.
CAN YOU HELP ME FIND A GIFT FOR SOMEONE ELSE?
We would be delighted to help with this special task. Please contact our Customer Service team by email at firstname.lastname@example.org one of our perfume advisors will assist you.You can also book an online consultation with a perfume advisor on our "Virtual Consultation" page.
CAN I BUY FRÉDÉRIC MALLE PRODUCTS IN MY COUNTRY?
We currently offer online shopping services to customers in the United States, Canada, United Kingdom, France and the European Union. To shop online for one of these countries, use the country selector located in our footer to set the website to your shipping country.
For all other countries, visit our Store Locator and also be sure to subscribe to our newsletter as we are constantly growing our stores and e-commerce capabilities.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your card will be charged when your order ships. Please note our site calculates estimates for tax and freight; you will only be charged the actual amount of your order when the order ships.
I AM HAVING AN ERROR PROCESSING MY ORDER ON THE WEBSITE. HOW CAN I RECEIVE HELP WITH CHECKOUT?
Please contact our Customer Service centre by email at email@example.com where one of our Perfume Advisors would be happy to assist you in completing your order.
HOW DO I FIGURE OUT WHICH FRAGRANCE IS THE RIGHT ONE FOR ME?
The best way to determine the right fragrance is to discuss your preferences with one of our educated associates in our store locations. If you do not have access to a Frédéric Malle boutique or counter, you may fill out the online form, Find Your Signature, and one of our fragrance experts will send you suggestions based on analyzing your answers.
ARE SAMPLES AVAILABLE ONLINE?
Our perfume advisors provide samples upon completion of our Find Your Signature consultation. Alternatively, you can order three samples online or visit one of our boutiques and retail locations as well. To find your nearest location, please visit our Store Locator.
WHAT IS FIND YOUR SIGNATURE AND HOW DOES IT WORK?
We have had the honor of guiding customers on their olfactive journeys since 2000, when Frédéric Malle opened the first Editions de Parfums boutique.
We have been refining our signature Find Your Signature service in stores ever since, and are pleased to bring this to you online at our digital flagship.You can book an online consultation with a perfume advisor on our "Virtual Consultation" page.
WHY ARE YOUR HOME FRAGRANCES DIFFERENT FROM YOUR PERFUMES?
Perfumes merge with the skin and generate a sense of sex appeal. Neither of these characteristics apply to the sort of scent that you want in a house, which should be beautiful, chic and comfortable. One does not feel the same attraction to a home as one does to a man or a woman.
WHAT HAPPENS IF A PRODUCT IS OUT OF STOCK?
If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. If an item becomes unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.
WHAT IS A WAITLISTED ITEM?
Occasionally for new launches we offer the opportunity for advance reservation online. We will notify you via email when the item becomes available on our webstore for purchase.
WHAT IS THE BENEFIT OF AN ACCOUNT ON FREDERICMALLE.EU?
In addition to early notification of our new launches, the benefits of an Online Account include:
- Easy order status tracking
- An Address book to expedite future orders.
- Invitations to private events and meet & greets with Frederic Malle
- Shopping history with access to past online purchases.
You can update your profile information at any time by logging into your account here.
If you would like to create account, register here.
HOW DO I RESET MY PASSWORD?
Reset your password by visiting the Account Login page here and then select “Forgot my password”. You will then receive an email inviting you to reset your password and choose a new one.
If you do not receive this email within 30 minutes, please check your spam filter or Contact Us.
WHY DO YOUR PRICES VARY FOR EACH PERFUME?
The suggested retail prices of our perfumes reflect our dedication to quality, safety and service. Suggested retail prices may differ based upon the cost of raw materials and concentration of the perfume.
The prices on fredericmalle.eu are indicated in Euros and are inclusive of VAT at the current rates.
WHAT PAYMENT METHODS ARE ACCEPTED?
You can pay for orders at fredericmalle.eu by credit card, debit card or PayPal.
EDITIONS DE PARFUMS FRÉDÉRIC MALLE accepts the following credit and debit cards for payments: Visa, MasterCard and American Express credit cards and through the PayPal platform with a billing address within any European Union Member State or Switzerland. EDITIONS DE PARFUMS FRÉDÉRIC MALLE also accepts international Visa, MasterCard and American Express credit cards from any EU Member State, provided that your shipping address is within any European Union Member State or Switzerland.
American Express credit cards cannot be used for sales made via our Customer Service centre by email at firstname.lastname@example.org.
Your order will only be fulfilled once we have verified your payment method and received authorization to process your payment.
I HAVE A QUESTION THAT WAS NOT ANSWERED HERE. HOW CAN I WRITE TO YOU?
We appreciate all feedback and enquiries. Please send us a message via the Contact Us page