Shipping & Deliveries
Due to local government guidelines, delays in delivery may occur for online orders.
We currently offer online delivery services to customers in the United States, United Kingdom, France and the EU. To shop online for one of these countries, use the country selector located in our top menu to set the website to your shipping country.
For all other countries, visit our Store Locator and also be sure to subscribe to our newsletter as we are constantly growing our stores and e-commerce capabilities.
WHERE DO YOU SHIP TO?
Fredericmalle.eu only ships to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Mainland France, Germany, Hungary, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Norway, Romania, Netherlands, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.
For all other countries please select your country in the selector within our website top menu. Please note that we do not ship to PO boxes or military addresses.
WHAT ARE MY SHIPPING OPTIONS AND HOW MUCH WILL THEY COST?
Estimated delivery costs for up to five (5) items are:
9€ for shipments in France for orders under 100€; above, shipping costs are offered
20€ for Same Day shipping in Paris and Ile de France; cut-off time 2.30pm. Orders placed after cut-off time will be elivered the following business day.
17€ for shipments in European Union or Switzerland for orders under 100€; above, shipping costs are offered.
These are estimates and actual shipping costs associated with your preferred delivery method will be displayed at checkout before you confirm your order.
Please note that we do not ship to PO boxes or military addresses.
HOW LONG DO YOU ESTIMATE IT WILL TAKE FOR MY ORDER TO ARRIVE?
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for dispatch, we will send you the Confirmation of Order by email. You can access a tracking number that will allow you to track the status of your order online by logging into the order history of your account.
We will use reasonable efforts to ensure the following estimated delivery lead times from the date of acceptance of your order:
- Metropolitan France: standard shipping 4 business days
- Regional France: standard shipping 5 business days
- Metropolitan Germany: standard shipping 6 business days
- Metropolitan Italy: standard shipping 5 business days
- Metropolitan Belgium: standard shipping 5 business days
- Metropolitan Switzerland: standard shipping 5 business days
- Other regions: standard shipping 6 to 9 business days
* Saturday and Sunday will not be considered as a regular business day with respect to estimated delivery time. Delivery on Saturday may however be proposed as a service to specific post codes by the Customer Service Centre. Please contact the Customer Service Centre at email@example.com for more information.
WHAT IS THE TRACKING NUMBER OF MY PARCEL ?
When your order is shipped, you will receive a tracking number via email notification. This number is from the Shipping vendor and allows you to visit their website to track the status of your delivery.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
We apologize, but we are unable to allow shipping address changes. If you wish to use a new address, please call the Customer Service Desk at firstname.lastname@example.org within 1 hour of placing your order to cancel it, then place a new order. For future orders, you may log in to your fredericmalle.eu account to update your shipping address in your profile.
I HAVE A QUESTION THAT WAS NOT ANSWERED HERE. HOW CAN I WRITE TO YOU?
We appreciate all feedback and inquiries. Please send us a message via the Contact Us page